Our Privacy Policy
- R4R Home Care Service Ltd Privacy Policy
Our Contact Details
Name:
R4R Home Care Service Ltd
Address:
R4R Home Care Service Ltd. KK House, 1 Metropolitan Station Approach, Rickmansworth Road, Watford, Hertfordshire, United Kingdom, WD18 7FR
Phone Number:
Main Office: 01923 24 41 06 On Call: 07534927174
E-mail:
General Inquiries: Email: info@r4rhcs.co.uk Data Protection Officer: Email: info@r4rhcs.co.uk
Date of Privacy Notice Completion:
10 May 2024
The Type of Information We Collect
At R4R Home Care Service Ltd., we make your privacy our top concern. We also understand the need to keep the personal information you share with us secure. That’s why we give the highest priority and do our very best to ensure that privacy and security are maintained. We define personal information as any information that identifies a living individual. When we use the term “personal information” in this notice, we mean exactly that.
Personal Identifiers, Contacts, and Characteristics:
- Your name
- Contact details such as phone number and email address
- Address or location details
Enquiry Forms:
Information you provide through inquiry forms on our website, including:
- Your name
- Email address
- Address or location
- Phone Number
- The nature of your inquiry
The personal information we receive is of enormous significance to us. It comes in many forms—email addresses, employee data, and website user statistics—and it is this information that we use most often to identify individuals. We are very serious about the privacy of personal information. As such, a privacy policy and various data protection laws govern us. We don’t collect and use this information for just any reason. Instead, we exclusively gather this information and use it in a few crucial ways that align with our explicit disclosure to the individual at the time of provision.
How We Get Your Personal Information?
At our core, we are transparent and want to make sure you are fully aware of how and why we gather your personal data. We collect it for explicit, legitimate, and specified reasons—mostly because you provide it to us directly. The next part of this statement explains how we use the personal data you share with us and why you should feel comfortable doing so.
Directly from You
Enquiry Forms and Correspondence:
When you complete the forms on our website or send us an email, you are providing us with the necessary information to contact you and address your inquiry.
Website Interaction:
Our website collects certain information from you automatically. We accomplish this by utilising technologies such as cookies and implicitly installing our software on the user's computer, a process we control through our privacy policy and explicit cookie usage.
Indirectly, from Referrals
Referrals:
Personal information may also be shared with us by individuals or organizations referring you for job opportunities within our company.
Why We Have It
We collect and use this information for the following purposes, supported by lawful bases of processing, as outlined under the UK General Data Protection Regulation (UK GDPR):
Addressing Your Requests:
To respond to your inquiries, provide information, and address your specific requests. (Lawful basis: Legitimate Interests)
Improving Our Services:
To enhance and tailor our services based on your interactions and feedback. (Lawful basis: Legitimate Interests)
Sharing Your Information:
We may share this information with relevant internal departments involved in addressing your inquiries or processing job applications. Rest assured, we do not share your information with any third parties without your explicit consent, unless required by law.
Consent and Your Rights:
Your Consent:
You have the right to provide or withdraw your consent for specific processing activities at any time. You can do this by contacting us using the details provided in our [Insert Contact Us link] section.
How We Store Your Personal Information
Your privacy and the security of your personal information are paramount to us. Here, we provide details on how we securely handle and store the various types of personal information we collect.
Information You Give R4R Home Care Service Ltd:
Enquiry Forms and Correspondence:
Job Applications:
Type of Personal Information:
Name, email address, address/location, phone number, nature of your inquiry.
Type of Personal Information:
Name, email address, address/location, phone number, resume, cover letter, educational history, work experience, and other pertinent details.
Retention Period:
Data will be retained while corresponding with you or providing services, or to a Service User you represent. Retention duration is determined based on the nature of the inquiry and the relationship with the Service User.
Retention Period:
Data will be kept for the duration of the hiring process and for assessing candidacy. If a candidate is hired, the data will be retained in compliance with employment and legal requirements.
Disposal:
Data will be securely deleted or anonymized after the relevant retention period, ensuring it cannot be reconstructed or identified.
Disposal:
Data will be securely deleted or anonymized after the relevant retention period, ensuring it cannot be reconstructed or identified.
Information R4R Home Care Service Ltd Collects About You:
Retention of Information:
Type of Personal Information:
Website usage data, including but not limited to IP addresses, browser information, and site interactions.
Retention Period:
Data will be retained for analytical purposes and to improve our services. Retention duration is determined based on the purpose of the data collection and its relevance for analysis.
Disposal:
Data will be securely deleted or anonymised after the relevant retention period, ensuring it cannot be reconstructed or identified.
Information We Receive from Other Sources:
Retention of Information:
Type of Personal Information:
Name, email address, postal address, phone number.
Retention Period:
Data will be retained for as long as necessary to fulfil the purpose for which it was collected, considering the nature of the data and any legal obligations.
Disposal:
Data will be securely deleted or anonymized after the relevant retention period, ensuring it cannot be reconstructed or identified.
Your Data Protection Rights
You have certain rights under data protection law when it comes to the personal information we keep about you. These rights may vary slightly depending on the legal grounds we have for processing your information. In this section, we break down the rights you have under each possible basis for processing.
For Processing Based on Consent or Contractual Necessity:
Your Right of Access:
You have the right to request copies of your personal information.
Your Right to Rectification:
You can request corrections to inaccurate or incomplete personal information.
Your Right to Erasure:
You can request the deletion of your personal information in certain circumstances.
Your Right to Restriction of Processing:
You can request limiting the processing of your personal information in certain circumstances.
Your Right to Object to Processing:
You have the right to object to the processing of your personal information in certain circumstances.
Your Right to Data Portability:
You can request the transfer of your personal information to another organization or to you in certain circumstances.
It costs you nothing to exercise your rights, and we must respond to you within a month of your request. If you would like to talk to us about your data protection rights, please reach out to us using the contact information we have provided (email address, phone number, or mailing address).
How to Complain
You can direct any worries you have about how we handle your personal information by lodging a complaint with us.
Contact for Data Protection Queries:
⦿ Name: R4R Home Care Service Ltd
⦿ Address: R4R Home Care Service Ltd R4R Home Care Service Ltd. KK House, 1 Metropolitan Station Approach, Rickmansworth Road, Watford, Hertfordshire, United Kingdom, WD18 7FR
⦿ Phone Number:
Main Office: 01923 24 41 06
On Call: 07534927174
⦿ Email:
General Inquiries: Email: info@r4rhcs.co.uk
Data Protection Officer: Email: info@r4rhcs.co.uk
If our use of your data doesn’t make you happy, then you can also express your dissatisfaction to the Information Commissioner’s Office (ICO). These are the details they want you to use when you get in touch with them:
⦿ Contact for the Information Commissioner’s Office:
⦿ Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
⦿ Helpline Number: 0303 123 1113
⦿ ICO Website: https://www.ico.org.uk
Your concerns are our top priority. We take them seriously and will address them promptly. We are dedicated to making sure that any personal information you provide to us is safe and secure.
